Missing Puzzle Piece
Our puzzles are hand made and sometimes accidents happen. If you ever have a missing piece to a puzzle made at Michiganology, we will send you a new puzzle at no cost.
Returns and Exchange
We hope you love everything you purchase from the many shops around Michigan that supply our products or on this website! If necessary, however, returns are happily accepted within 30 days of purchase for exchange or store credit.
If you wish to return something purchased at a retailer that supplies our products, the return must be shipped to the following address provided under Online Purchases. Store credit from in-store returns may be used at our online store. Please email firstname.lastname@example.org with any questions.
If you’d like to make a return or exchange for a website purchase, you will need to request a return authorization from us before sending back your items. Please email us at email@example.com with a description of the nature of the return and your order number. Shipping is non-refundable. We are only responsible for the cost of shipping on returns and exchanges for incorrect shipment.
Online order returns or exchanges cannot be accepted at any of our physical store locations. After returns are approved, they may be shipped to the following address:
702. W. Kalamazoo St.
Lansing, MI 48915Privacy and Security
We value your trust. Any information we collect from you during your visit to this site is for the sole purpose of processing your order and will not be sold, exchanged, or otherwise disclosed to anyone, for any reason. We employ industry-accepted standards in protecting your personal information during its transmission during a purchases made on this site, which is hosted by industry-leader Shopify. This site utilize SSL technology to protect your sensitive information during its transmission.
For all domestic orders to the continental US, we offer two flat-rate shipping prices. All orders shipped within the state of Michigan have a shipping of $7.50. Orders shipped outside the state of Michigan have a shipping price of $8.99. Shipments are sent via the best available option through USPS, and will take 2-7 business days, depending on location.
Order Confirmation and Tracking
Once your order has been shipped you will receive an order confirmation email with tracking information, if applicable.
Currently, our international shipping is limited to residents of Canada. For residents of Canada, we are happy to offer flat-rate shipping of $20. All orders will ship via the USPS. International customers are responsible for any import taxes or customs fees accrued, and Michiganology is not liable for any delays caused by customs or the international shipping process. While not guaranteed, shipping time to customers in Canada is generally 6-10 business days.
If you have any other questions, please contact us via email at firstname.lastname@example.org. We will sort out your inquiry within 1-3 business days.